Privacy Policy

Introduction

Flydeltaairlinesreservations values your trust and is committed to safeguarding your personal information. This privacy policy explains how we collect, use, and share your data when you visit our website or use our services, including those provided through our website and customer support channels. By using our services, you agree to the terms outlined in this policy.

Personal Information

What Information Do We Collect?

Personal information refers to any details that identify an individual. The types of data we may collect include but are not limited to:

• Full name
• Residential address
• Contact details such as phone number and email
• Payment information, including credit and debit card details
• Social media account identifiers
• Passport number
• Traveler identification numbers assigned by transportation agencies
• Travel preferences, special requests, and reservation details
• Location data
• Analytics and advertising-related data
• Insights and inferences drawn from user interactions

If you provide information on behalf of someone else, you confirm that you have their consent to share their details and authorize their use in accordance with this privacy policy.

How Do We Collect Information?

• Through Our Services: Personal information is collected when you make a booking, participate in promotions, request special travel arrangements, or engage with our services in any other way.
• Offline Collection: We may collect data when you contact customer support.
• From Other Sources: Information may also be gathered from public records, business partners, social media platforms, or third parties where legally permitted.
• Analytics and Advertising Data: We and third-party partners may collect data automatically, such as browser and device details, IP addresses, geolocation data, and user interactions with our services. This may also include engagement with advertisements and marketing efforts.

How Do We Collect Analytics and Advertising Data?

• Through Your Browser or Device: Information such as device type, operating system, screen resolution, browser type, and language settings may be collected automatically.
• Website and App Usage: Data may be gathered when you browse our website or use our mobile applications, including activity logs, page visits, and downloaded content.
• Cookies: Small data files may be stored on your device to track user preferences and interactions with our services. More details can be found in our cookie policy.
• Pixel Tags and Similar Technologies: These technologies help analyze user behavior, measure marketing effectiveness, and track engagement with our services.
• IP Address: Your internet service provider assigns an IP address to your device, which may be logged along with visit details to help determine general location.
• Physical Location: Your device’s location may be determined through GPS, WiFi, or cellular data. This helps provide location-based services and targeted advertising.
• Data Aggregation: Information may be combined to generate insights about customer trends and behaviors.

How Do We Use Personal Information?

• To process bookings, purchases, and payments
• To provide travel-related services, including reservations and customer support
• To personalize services and communications, including targeted advertisements and offers
• To send updates about changes in policies, terms, or services
• To facilitate social sharing features
• To conduct surveys, contests, and promotions
• For security, fraud prevention, and compliance with legal obligations
• To improve our services, analyze trends, and optimize customer experience
• To protect the privacy, security, and rights of our company, customers, and affiliates

Who May Access or Receive Personal Information?

Personal information may be shared with the following:

• Affiliated companies and business partners involved in providing travel-related services, such as airlines, rental agencies, and travel insurers.
• Third-party service providers that assist with payment processing, email delivery, website hosting, data analysis, and customer support.
• Marketing and advertising partners for personalized promotions and advertisements.
• Legal and regulatory authorities if required by law or to protect our business and customers.
• Social media platforms if you connect your account with our services or engage in social sharing features.
• Other users if you choose to disclose personal information in public forums, discussion boards, or reviews.

Third-Party Services

This policy does not apply to third-party services linked to or from our website. We are not responsible for the privacy practices of third parties, including social media platforms, payment processors, or advertising partners. Users should review the privacy policies of these external services before engaging with them.

Advertising and Marketing

We and third-party advertisers may use collected data to deliver tailored advertisements and promotions. This may involve cookies, tracking technologies, and insights based on user activity. Users may adjust advertising preferences through browser or social media settings, though we do not control third-party opt-out mechanisms.

A Security Measures

We implement security measures to protect personal information from unauthorized access, loss, or misuse. However, no data transmission or storage system is completely secure. If you suspect a security issue, we encourage you to notify us immediately.

Opting Out of Marketing Communications

Users may choose to unsubscribe from promotional emails or disable push notifications via device settings. However, certain administrative or transactional messages may still be sent.

Accessing, Updating, or Deleting Personal Information

To access, update, or request the removal of your personal information, users may submit a request. Certain data may be retained for record-keeping or legal purposes. Identity verification may be required before processing such requests.

Retention of Data

Personal information is retained for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Use of Services by Minors

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Sensitive Information

We request that users do not share sensitive personal details, such as government-issued identification numbers, religious beliefs, health information, or biometric data through our services.

Changes to This Privacy Policy

We may update this policy periodically. Any changes will take effect when posted on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

Sensitive Information

For further information regarding this privacy policy, users may reach out to our customer support team. Sensitive information, such as payment details, should not be shared via email or unsecure channels.